At New Mexico Domains
Customer Support is our top priority
Just one more reason we're New Mexico's Preferred Web Host Provider!
All the WordPress Support You'll Ever Need
Our support system provides a fast and easy way to get answers to your sales and support questions. And, because we proactively monitor all critical server systems, we can detect most server malfunctions and correct any issues before they become serious.
Most tickets are answered within the hour, and settled within 2-3 hours. However, a solution to a ticket depends upon the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours.
We realize that there may come a time when you just want to talk to a live person in tech support. Live 365/24/7 Technical Support is available for an additional charge depending upon your Hosting Plan. Contact Support for more information.
You won’t have to worry about keeping your site updated with PHP versions, or keepng the plugins updated, – we handle all of that for you. Newmexicodomains.net provides outstanding managed WordPress hosting solutions so all you need to do is – upload your content, sit back, and relax. We’re focused on providing the best support in the industry to all our users. You will find that after a few “settling in” questions, almost all sites run with little intervention from us.
Intro Knowledgebase for our WordPress Themes
If you are new to WordPress, here is a step-by-step plan for getting started.
Your theme customizer offers several settings for header/footer layout, sidebar and blog designs, colors, backgrounds, typography and much more. Everything you need to tweak to make your site look flawless.
Whenever a new Custom Post is added through a plugin or code or a change is made to a menu item or page title; usually WordPress permalinks needs to be flushed.
Step 1: In the WordPress admin area, go to “Settings > Permalinks”
Step 2: Click “Save Changes”
Step 3: Permalinks and rewrite rules are flushed.
From WordPress Settings.
From Individual Pages & Posts
You need to enable mega menu functionality for the top-level menu item whose child menu items you would like to turn into a mega menu. Below are the steps that explain how to create a mega menu.
Step 1: From the WordPress dashboard, navigate to Appearance > Menus.
Step 2: Select a menu in which you want to add a mega menu. From the selected menu click on the top-level/parent menu.
Step 3: Click on the Menu Settings button.
Below are the options available –
Clicking on the child menu –
In a similar way, you will find options for all submenu and their submenu.
The Custom Layouts module is available with your Pro Theme. It provides hooks so that you can insert custom code at various locations on the website without editing the theme’s core files.
Please follow the steps to add Google Analytics code-
Activate the Custom Layouts module from Appearance > Options.
Insert the code in the Code Editor.
Select Hooks layout and add wp_head action.
Choose to display it on the Entire Website
Publish the layout.
With Site Layout module, you can manage the overall layout of the website.
Once you activate the module you can find Site Layout setting under Appearance > Customize > Global > Container > Site Layout
The layout chosen will be applied to the outer wrapper of the site. The default layout will be “Full Width”. Options available with Site Layout modules are listed below.
Max Width Layout
As a client of New Mexico Domains, we will provide basic Installation and Configuration Services for your WordPress Theme.
For your Hosting account, we manage all aspects of the operating system, provide assistance and troubleshooting of any problems related to standard control panel components, updating standard plugins, etc.
- We will also help with Registering your Domain Name, i.e. “yourdomainname.com” and connecting it to your new WordPress Theme.
- Migrating your existing site to our Cloud Based Servers
However, as part of our normal support, not included is:
- Customization services or any other custom work*
- WordPress general support (please, use wordpress.org forums for that)
- Themes modifications and customizations
- Modifying a PHP script
- Explaining how to edit HTML, or how MySQL works, etc.
*Feel free to contact us if you need assistance with Web Design services or to discuss any special requirements you may have for your web site .
Still Have questions?
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The Silent Partners of Your Online Business.
Your success is our success. You work hard and we work hard to make going online a natural extension of your business.
We offer the technical expertise and customer support necessary to help you achieve success on the Web.
Part of our ongoing commitment to provide the Best Web Hosting in New Mexico!