At New Mexico Domains

Customer Support is our top priority

Just one more reason we're New Mexico's Preferred Web Host Provider!

All the WordPress Support You'll Ever Need

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Tech Support

Our support system provides a fast and easy way to get answers to your sales and support questions. And, because we proactively monitor all critical server systems, we can detect most server malfunctions and correct any issues before they become serious.

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Ticket System

Most tickets are answered within the hour, and settled within 2-3 hours. However, a solution to a ticket depends upon the complexity and urgency of it. You will see some tickets resolved within minutes, and others within hours. 

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Phone Support

We realize that there may come a time when you just want to talk to a live person in tech support. Live 365/24/7 Technical Support is available for an additional charge depending upon your Hosting Plan. Contact Support for more information.

You won’t have to worry about keeping your site updated with PHP versions, or keepng the plugins updated, – we handle all of that for you. Newmexicodomains.net provides outstanding managed WordPress hosting solutions so all you need to do is – upload your content, sit back, and relax. We’re focused on providing the best support in the industry to all our users. You will find that after a few “settling in” questions, almost all sites run with little intervention from us.

Intro Knowledgebase for our WordPress Themes

Getting Started

If you are new to WordPress, here is a step-by-step plan for getting started.

 

Getting Started with Your Pro Theme

We provide a plugin that enhances the capabilities of the theme and adds more features to it. This plugin comes with addons that can be activated and deactivated as your site needs. Therefore, you can select the features that you wish to keep and avoid the rest from bloating your website.

Addons available with your Pro theme will be listed under Appearance > Options, with the label Available Pro Modules. Activate required modules and start building your website!

Included are:

 

  • Blog Pro
  • Footer Widgets Module
  • Scroll To Top
  • Spacing
  • WooCommerce
  • LearnDash
  • LifterLMS
  • Easy Digital Downloads Module
  • Native AMP Support
  • Mobile Header
  • Nav Menu
  • Typography
  • Colors & Background
  • Custom Layouts Module
  • Site Layout
  • Header Sections
  • Sticky Header
  • Page Headers

 

 

 

Your theme customizer offers several settings for header/footer layout, sidebar and blog designs, colors, backgrounds, typography and much more. Everything you need to tweak to make your site look flawless.

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Whenever a new Custom Post is added through a plugin or code or a change is made to a menu item or page title; usually WordPress permalinks needs to be flushed.

Step 1: In the WordPress admin area, go to “Settings > Permalinks”
Step 2: Click “Save Changes”
Step 3: Permalinks and rewrite rules are flushed.

Screen Recording 2018 04 01 at 03.12 PM WordPress Support

From WordPress Settings.

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From Individual Pages & Postsast 2 unset post comments 1024x588 1 WordPress Support

You need to enable mega menu functionality for the top-level menu item whose child menu items you would like to turn into a mega menu. Below are the steps that explain how to create a mega menu.

Step 1: From the WordPress dashboard, navigate to Appearance > Menus.
Step 2: Select a menu in which you want to add a mega menu. From the selected menu click on the top-level/parent menu.
Step 3: Click on the Menu Settings button.

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Below are the options available –

  • Mega Menu
    • Enable Mega Menu: Tick the checkbox for Enable mega menu option. This will enable mega menu options for all submenus of the parent menu. It provides options for top-level/parent menu. You can set Mega Menu width to content, menu container or full.
  • Background Color / Image
    • Background Color/ Background image will be set to the mega menu box for the parent menu. You can adjust the background image with settings like Background Repeat, Background Size, Background Position.
  • Override Colors for this mega menu?
    • You can set colors for the menu items present in the mega menu box for the parent menu. Available options are Text/Link Color, Text/Link Hover Color, Column Divider Color.
  • Highlight Labels
    • This is the text that appears beside the menu item. It highlights the menu. Labels can be Free, Sale, New, Featured, etc. You can set label text and color. 

 Clicking on the child menu  –

  • Mega Menu
    • Make column heading?: Choose if you want to make the menu item navigation label as a title for the column. So that this will appear as a title and all child menu items will appear below this heading. Note: Make sure you have enabled the Mega Menu for the Parent Menu item to see this option.
  • Menu Label
    • Hide Menu Label/Description?: If you wish to hide the label or description for the submenu, tick this option.
    • Disable Link: This option will remove the link for a respective menu item. It will display only the title of the menu.
  • Content Source
    • You can select Content Source for the submenu. It has the option to select from Custom Text, Template or Widget. You can display custom text/HTML with the editor, or can select any custom template/widget. If you select the Custom Template option, list of all available posts, pages, custom templates will appear. If you select the widget option, a list of all available widgets will appear.
  • Highlight Labels
    • This is the text that appears beside the menu item. It highlights the menu. Labels can be Free, Sale, New, Featured, etc. You can set label text and color.

In a similar way, you will find options for all submenu and their submenu.

The Custom Layouts module is available with your Pro Theme. It provides hooks so that you can insert custom code at various locations on the website without editing the theme’s core files.

Please follow the steps to add Google Analytics code-

Activate the Custom Layouts module from Appearance > Options.
Insert the code in the Code Editor.
Select Hooks layout and add wp_head action.
Choose to display it on the Entire Website
Publish the layout.

 

google analytics hooks 1 1 WordPress Support

With Site Layout module, you can manage the overall layout of the website.

Once you activate the module you can find Site Layout setting under Appearance > Customize > Global > Container > Site Layout

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The layout chosen will be applied to the outer wrapper of the site. The default layout will be “Full Width”. Options available with Site Layout modules are listed below.

Full-Width Layout
Max Width Layout
Padded Layout
Fluid Layout

As a client of New Mexico Domains, we will provide basic Installation and Configuration Services for your WordPress Theme.

For your Hosting account, we manage all aspects of the operating system, provide assistance and troubleshooting of any problems related to standard control panel components, updating standard plugins, etc.

  • We will also help with Registering your Domain Name, i.e. “yourdomainname.com” and connecting it to your new WordPress Theme.
  • Migrating your existing site to our Cloud Based Servers

However, as part of  our  normal support, not included is:

  • Customization services or any other custom work*
  • WordPress general support (please, use wordpress.org forums for that)
  • Themes modifications and customizations
  • Modifying a PHP script
  • Explaining how to edit HTML, or how MySQL works, etc.

*Feel free to contact us if you need assistance with Web Design services or to discuss any special requirements you may have for your web site .

Still Have questions?

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The Silent Partners of Your Online Business.

Your success is our success. You work hard and we work hard to make going online a natural extension of your business.

We offer the technical expertise and customer support necessary to help you achieve success on the Web.

Part of our ongoing commitment to provide the Best Web Hosting in New Mexico!

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